Frequently asked questions / Terms and conditions

About Us

Bijou Dancewear is a Freestyle dance costume maker and supplier of rhinestones and accessories.

Making a Purchase

We make it as easy and straightforward as possible. For all Rhinestones and accessories simply browse through our site, click on the items you wish to order then add items to the shopping cart. Once completed, you will be directed to the checkout where your order will be completed.

Please see our dance costume section for ordering your freestyle Disco costume.

Can we get other products

Most definitely - we stock around 100 variations of Rhinestones and our accessories items will grow in the coming months. If you do not see the item you require e- mail or telephone us – we will be delighted to help.

Cancelling an order

We accept cancellation by e-mail or telephone which gives us official confirmation of your intention to cancel an order. Your payment is taken at the time of placing your order, when an order is cancelled your goods will be refunded. Refunds take approximately 4-5 days to return to your card.

Delivery Schedule

Orders received before 3pm will be shipped the same day provided those items are in stock. We will inform you if items are not in stock and give you an expected delivery date. All delivery schedules are based on when the order is despatched and NOT when the order is placed.

All Rhinestone and accessories items will be sent by First Class post unless you request the Recorded or Special Delivery service (we strongly recommend these postal options on all orders over £25 in value). All costume deliveries will be based on weight and the client will be advised of cost prior to despatch. Bijou Dancewear cannot be held responsible for delivery delays.

Back Orders

All items not currently in stock will be back ordered. We will endeavour to give you firm delivery dates but cannot be held responsible for delays due to manufacturing.

Postage and Packing Charges

Our basic charge is £1.75 which includes packing and a 1st class posting on all items under 500g

Special Delivery

Guarantees next day delivery on all orders placed before 3pm at an added cost of £5.00. All items must be signed for upon receipt.

Tax Charges

All Rhinestone and accessories prices shown are exclusive of V.A.T, 20.0% tax will be added at the end of your order. VAT is not applicable on children’s dance costumes.

Returns Policy

All Rhinestone and accessories items can be returned at the discretion of Bijou Dancewear. All faulty items can be returned for exchange within 5 days of receipt of the goods. Goods which are returned due to customer error can be exchanged at the customer’s costs. It is the customers responsibility to ensure all goods are returned correctly, unused and in the original packing. Bijou Dancewear cannot be responsible for goods purchased by the customer “in error” or in such circumstances when a customer changes their mind after an order has been confirmed.

Your consumer statutory rights are not affected by these conditions

Content

All content displayed on this website is the property of Bijou Dancewear with regard to costumes, all designs remain the intellectual property of Bijou Dancewear and cannot be copied or reproduced without prior permission.

Payment

When ordering over the internet, you do safe in the knowledge that it is a secure site. We accept Visa, Mastercard, Switch and Solo payment methods.

You may wish to give your credit card details over the phone or by fax. We will be happy to accept this method. If you wish to send a cheque, please inform us by contacting us at time of purchase. All goods will be despatched only when the cheque has cleared the Banking Systems.

Prices

All prices listed are correct. We reserve the right to quote different prices due to circumstances beyond our control. All prices listed do not include any applicable VAT and despatch charges.

Costumes

We require a deposit of £50.00 for unstoned costumes and £100 for stoned costumes once the design has been approved. This is non-refundable and will be deducted off your final bill. Full payment upon completion is required before the finished costume(s) are despatched to the customer.

Privacy Policy

Bijou Dancewear will not disclose your details to any third parties, except for delivery purposes Our site uses cookies to track your orders once you selected an item for purchase.